GENERAL TERMS AND CONDITIONS OF SALE
1. BUSINESS POLICY
1.1 The “Vendor” REIMATEC offers products for sale on www.bsafe-arclab.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 The “Consumer” should undertake to provide correct and accurate e-mail, or other contact details to the “Vendor” and acknowledge that the “Vendor” may use these details to contact you in the event that this should prove necessary.
2. HOW TO ORDER
2.1 You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Websites, which includes designing items, adding items to your Cart and checking out from our www.
Placing an order on the Websites is easy.
1. Find the product 2. Add the product to your basket 3. Proceed to checkout. 4. Select delivery and billing options. 5. Review your order. 6. Submit your order 7. Receive an online order confirmation.
You are bound by your order once you have clicked the “Checkout” button at the end of the ordering process. By clicking the “Checkout” button, you send your order to us as it is displayed on the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded. A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
The Vendor may not process purchases when there are not sufficient guarantees of solvency when orders are incomplete or incorrect, or the product is no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof.
If the product displayed on www.bsafe-arclab.com is no longer available at the time of your last access or once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after the Vendor has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.2.2 Our right to not accept your order or cancel your purchase. We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs: * the product is not available / in stock (any payments will be refunded); * your billing information is not correct or not verifiable; * your order is flagged up by our security systems as an unusual order or an order susceptible to fraud; * your bank transfer payment is not received within 5 days after acceptance of your order; * we have reason to believe you are under 16; * we have reason to believe that you are a reseller; * we could not deliver to the address provided by you.
2.3 Data check When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions that can be identified as susceptible to fraud. Suspected fraud will be investigated and if necessary prosecuted. By submitting your order, you agree to this.
3. GUARANTEES AND PRODUCT PRICE INDICATION
3. 1 Payment methods
You can find the available payment methods in the Help/FAQ’s section of the relevant Website. We do not accept any other method of payment than mentioned, as our system is not designed to process other payment methods. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
3.2 Payment processing If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In case of payment by Credit Card, all details (for example, Card Number or Expiration Date) will be sent by encrypted protocol to the company that provide remote electronic payment services, without third parties having any access there to whatsoever. Such details will not be used by REIMATEC except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
4. ORDER SECURITY
4.1 www.bsafe-arclab.com uses a secure technology, one of the most robust encryption platforms available. Your payment information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server.
Although we use encrypted security software, the security of information and payments transmitted by the Internet or via e-mail can’t be guaranteed. REIMATEC shall not be liable for any damages suffered as a result of the use of electronic means of communication, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
If you pay by Bank Transfer, we will start delivery after we receive your payment. This may take several days. In the event that no payment has been received within 6 calendar days after you submitted your order, your purchase will be canceled.
Payments can only be processed if the billing information can be verified.
5. RETENTION OF TITLE
We retain title in the products until we have received full payment for all such products.
6.1 The product prices displayed on the Websites are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to.
6.2 Prices are all quoted in Euro. Please note that changing the country of delivery may have an influence on the price due to transport costs.
6.3 Your total price The total price specified in the final check out screen includes tax and shipping costs. The prices are quoted in the order confirmation of receipt of your order as well, which you can print or download for future reference. Please transfer only the exact amount specified on the order confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.
6.4 Price changes The product prices displayed on the Websites may be subject to change. We reserve the right to change prices without notice. The prices as displayed at the moment of purchase are the prices applicable to that purchase.
6.5 Pricing errors Please note that even though the Websites are composed with care, it is possible that the pricing information on our Websites contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.
7. QUALITY AND GUARANTEE
The main characteristics of the product are shown on www.bsafe-arclab.com on the product page. The product offered for sale on www. bsafe-arclab.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
Should you decide to exercise your right to return purchased products, REIMATEC has the right to not accept returned products that have been altered from their original status or damaged.
8. SHIPPING & DELIVERY
EXPRESS DELIVERY: 1-5 days delivery!*
For Express Delivery, you submit your order on a working day before 12.00 hrs (noon) CET, and you pay by credit, your order will be delivered the next working day (weekend days and public holidays are not considered working days). If you pay by bank transfer, Express Delivery is less effective, since we only start delivery after receipt of your payment. This could take 5 to 7 days.
The “Vendor” will not be liable or responsible for any failure to perform or delay in perform of, any of the obligations that are caused by events outside our reasonable control (Force Majeure Event – includes any act, event, non-happening, omission or accident beyond our reasonable control). * We try to deliver on time to the extent this is commercially reasonable. We usually make it, but we cannot guarantee timely delivery.
8.3 Split delivery Where possible, we try to deliver in one go. However, we reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at purchase.
8.4 Inspection upon delivery Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as the warehouse has handled your return. Please also note that you should inspect the products within a reasonable time after their receipt. Any complaint of no reception of the order, must be made within a maximum of 30 days after the date that the order was placed. After this time, REIMATEC cannot be held responsible for the loss of the order.
9. SHIPPING RATES
9.1 Shipping rates
Shipping rates are applied per order. The exact shipping rates depend on the country of delivery.
9.2 Free shipping If you make a purchase that exceeds the threshold relevant to your delivery country or to an available campaign, you will receive FREE ‘delivery.
10. RETURNS & CANCELLATIONS
10.1 Cancelling order before delivery
You may cancel any order, provided it has not yet been shipped.
The information concerning the order status is only available to clients who have purchased with their registered account.
If you have ordered without connecting to an account, you should contact our Customer Service.
In the case your have ordered with your account you should first verify your order status thru the menu Orders and Returns, available in the left area of My Account. If the order status still doesn’t mention “In Transit” there is still the possibility to be canceled. However, the client should contact our Customer Service. Orders containing customized products cannot be canceled before the shipping due to the process of customization, this one starts immediately after the order has been registered. However, the client can proceed with a return following the terms and conditions below mentioned.
10.2 Defective product returns You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 2 months after you notice the defect. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded.
10.3 Returning products for whatever reason If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, as long as: • the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged) • the product is complete: e.g. with all accessory items You cannot return: • products that have been tampered
10.4 Returning gifts At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated in Returns Policy.
10.6 Refund information In the event you return goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. In the event you return goods for reasons other than defectiveness or non-conformity with your order, REIMATEC does not refund the shipment cost. In practice, when returning, you will use our logistics provider. As the costs incurred by us for these return shipments are equal to the costs of sending the goods to you, we will not refund the costs you originally paid for delivery. Refunds will be issued based on the original form of payment and by the amount actually paid by the customer. If you paid via bank transfer you need to give your bank details to Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed. For practical information on how to return and for refund timelines, see the Exchange & Returns section of the Website. Please read this section information and follow the directions carefully in order to prevent unnecessary delay.
11. CUSTOMER CARE
11.1 For any information requests the Vendor can be contacted via e-mail at firstname.lastname@example.org or by phone at the following number +351 231 525 072
12. CONDITIONS APPLICABLE TO PROMOTION CODES (DISCOUNTS)
12.1 When used according to its terms, a promotion code entitles the user to a one-time promotion/discount relating to the purchase of an individual product or to an order of more than one product during the period indicated with the relevant promotion code.
12.2 Promotion codes can be used in direct connection with online purchasing on the Website. You cannot sell, barter or give away a promotion code. You cannot upload or make available a promotion code on any website or through any other public offer, give away, sale or barter. You cannot use promotion codes for commercial purposes.
12.3 You cannot use the promotion code in connection with any other brand, company or name or use the promotion code in any unlawful, improper or disrespectful manner or in any other way that may harm REIMATEC and BSAFE reputation.
12.4 Only one promotion code can be used per product and per order. Promotion codes cannot be combined with any other special offer or promotion.
12.5 Promotion codes are not exchangeable for money.
12.6 REIMATEC does not have any obligation to re-issue or refund promotion codes. However, should REIMATEC decide to re-issue or refund a promotion code, it needs your promotion code to do so. So please retain a copy of your promotion code, otherwise, it will not be reissued or replaced in the event of a loss.
12.7 In cases where REIMATEC reissued/refunded a promotion code, it may only be applied in a purchase of equal or superior value to that which generated the code.
12.8 Without prejudice to any other rights REIMATEC may have, REIMATEC is entitled to immediately invalidate a promotion code in the event REIMATEC has reason to suspect that a promotion code is used in violation of the above or otherwise misused or in the event REIMATEC has other reasons to do so.
Fulfillment of all orders on the Websites is subject to availability. We try to ensure that all items offered for sale are in stock. However we reserve the right not to accept any orders or to cancel confirmed orders for products that are out of stock. In such event we will inform you by e-mail and any payments will be refunded.
14. OFFER VALIDITY
The offers on the Website are valid only the moment that they are displayed, unless a specific term is communicated on the website. We are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the Website information. We reserve the right to cancel any purchase concluded in the event of such error.
15.1 REIMATEC shall only be liable for damages suffered by you in the event such damages result from attributable breach by REIMATEC of its contractual obligations towards you, or in the event REIMATEC liability follows from applicable statutory law.
15.2 In the event you have suffered damages in relation to our activities on the website, our liability will be limited to a. damage to the REIMATEC products or to other materials; b. reasonable and demonstrable costs incurred by you to find out the cause and the amount of the damages under; The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.
15.3 We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.
15.4 We are not liable for damages as a result of incorrect information on the Website.
15.5 In the event you suffer damage as a result of our gross negligence or willful misconduct, none of the limitations in this article apply.
16. APPLICABLE LAW
These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website or with any purchases on the Website shall be governed by Portuguese Law.
17. REIMATEC’S RIGHT TO VARY THESE TERMS
We have the right to revise and amend these Terms from time to time. You will be subject to the policies, Terms in force at the time that your order products from us, unless any change to those policies.
18. INFO ON THE WEBSITE
Even though REIMATEC has composed the Website with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. REIMATEC shall not be not liable for any damages resulting from the use of (or inability to use) the Website, including damages caused by viruses or any incorrectness, or incompleteness of the Information unless such damage is the result of any willful misconduct or from negligence on the part of REIMATEC.